Terms of payment. Returns and Refunds

Terms of payment

CALIER SPA offers different payment methods to meet any need:

- Payment by credit card online (also including PostePay)

- Payment with Paypal

- Payment to the Express Courier with cash on delivery

- CALIER SPA Gift Card (shipping costs are free for orders over 35 euros NET of the voucher, they are not payable with the card and are charged to the customer)

The order management costs vary according to the payment method chosen:

- Credit Card: FREE

- PayPal: FREE

- Cash on delivery: €3


The accepted credit cards are: Visa, Mastercard, American Express.

All data is transferred in encrypted form using an SSL (Secure Socket Layer) certificate and therefore cannot be intercepted by external parties.

In case of cancellation, the amount is refunded to the card used by the customer.


PayPal, an eBay group company, is a fast and secure payment system.

Once the payment with PayPal has been completed, the buyer will be redirected to the PayPal site, where he will be able to access his account by entering his personal e-mail address and password.

After registering, it is possible to proceed with payments via PayPal without having to re-enter the data, even for subsequent purchases.

By choosing to pay with PayPal, the amount is charged directly to the assigned credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid card (PostePay). PayPal protects the buyer's information as no financial information is passed on.

A confirmation email from PayPal will be sent to each transaction made with this method. The order amount is charged to the PayPal account at the time of order acquisition.

In case of cancellation, the amount is refunded to the customer's PayPal account.


The Customer can pay directly to the courier who will deliver the ordered products.

For this payment method, cash and POS payment by card are accepted. Neither bank checks nor cashier's checks will be accepted. The delivery of the products will be denied in case of failure to pay the exact amount of the order.


In compliance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Purchaser cannot exercise the right of withdrawal for products made to measure or clearly personalized or which are likely to deteriorate or expire rapidly. Furthermore, you cannot exercise the withdrawal in relation to sealed products that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery (Article 59 letter i) of the Consumer Code).

The products for which the right of withdrawal is exercised must be returned within fourteen days from the day on which the Purchaser communicates the exercise of the right of withdrawal, substantially intact, in their original packaging, complete with accessories and any manuals, without any lack. The product must be delivered to the following address:

CALIER SPA, Strada del Cervo 22, Moncalieri (TO) 10024

The only costs payable by the Consumer Purchaser for exercising the right of withdrawal are the direct costs of returning the goods, as provided for by article 57, paragraph 1, of the Consumer Code

Once the request for withdrawal and the products for which the right of withdrawal is exercised have been received, CALIER SPA will refund the entire amount paid by the Consumer Purchaser within fourteen days from the date on which the Consumer Purchaser exercised the right of withdrawal, by re-crediting the current account used at the time of purchase, or using the bank details provided by the Consumer Purchaser with the notice of withdrawal and in any case using the same payment method used by the Consumer Purchaser at the time of purchase. CALIER SPA reserves the right to withhold the refund until it has received the products subject to the right of withdrawal, or until the Consumer Purchaser has demonstrated that he has returned the goods, depending on which situation occurs first.

If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal, as specified in this article, are not respected, the Consumer Purchaser will not be entitled to a refund of the sums already paid. In this case, the consumer Purchaser will be able to get back, at his own expense, the product in the state in which it was returned to CALIER SPA. Otherwise, CALIER SPA will be able to keep the returned products, in addition to all the sums already paid by the Consumer Purchaser for the relative purchase. Shipping and transport costs are charged to the Buyer.